Return Policy and Return Form

Return Policy
If you are not entirely satisfied with your purchase, you may return the unused kit in its original packaging within 90 days unless noted below. A refund of the merchandise and taxes will be given however shipping and handling for the delivery and pick up will not be refunded. Refunds will be issued in the same method of payment as the original payment. ie. A purchase made with Paypal: a refund will be issued to the original Paypal account.

Sorry, we cannot accept returns on used or assembled kits

Please note that we may request for you to email/send pictures of damaged or defective parts.

If your Internet/phone order was delivered by truck and you would like Vertex Systems to arrange for a pickup of the merchandise that you would like to return, please contact Customer Service at 1-888-XXX-XXXX 8am-5pm CMT Mon-Fri. Return delivery fees may apply.

If you would like to return the item via Parcel:

Vertex Systems, Inc.
107 Ransom Ave
McLeod, ND 58057

Download Sample Return Form